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Our most important measure of success may be
what our members are saying about their cooperative!
As our vision statement conveys, customer satisfaction is our
highest priority and as
such, we measure it annually with a detailed customer survey.
This quantitative measure
of overall customer satisfaction is a valuable tool for
assessing our strengths and
needs. The survey conducted this past fall by The University of
Arkansas Walton School
of Business indicated an overall 96.7% customer satisfaction
rating. Obviously, we are
very proud of this achievement.
Satisfied customers telling others about Farm Credit Services
of Western Arkansas is
how we grow our business. It’s not just the customer
satisfaction ranking; it’s how
customers feel about our association and what they say to others
that tells our story.
Member comments help us define who we are and what
differentiates Farm Credit
Services of Western Arkansas in a crowded field of competitors.
In our recent survey, some customers chose to include
explanations of why they value
FCS of Western Arkansas. We want to share some of their
comments.
Staff is Knowledgeable and Understands Agriculture
“I chose Farm Credit because I wanted a lender in the ag
business that understands the needs of agricultural and rural lending.” - Greenbrier member
“I like doing business with people who I know, and who know me.
From the beginning, my branch made a point to get to know me and my needs. Everything I need from a financial
institution, I get from FCS.” - Van Buren member
“I’m with Farm Credit because they’re flexible enough to let me
run my farm, make changes as needed, and they stay up-to-date and competitive.” - Arkadelphia member
“If it ain’t broke, don’t fix it. FCS understands our needs and
our business and acts accordingly.” - Glenwood member
Competitive Interest Rates
“We rely on their competitive interest rates, terms and flexibility to help us manage throughout the
year.” - Bentonville member
“I like that I can walk into the office and they’re willing to work with me. They’ve also got better
rates than the banks.” - Siloam Springs member
“I’m paying for my farm at the lowest interest rate I can get. I get the same or lower interest rate, plus
the patronage refund.” - De Queen member
Ease of Borrowing
“I like the quick loan approval at low interest rates, and being treated like family!” - Danville member
“I’ve had bank loans and would rather have triple bypass surgery than ask my bank for money.” -
Russellville member
“Compared to our regular bank, it’s easy to get a farm loan with FCS.” - Magnolia member
“Working with our FCS branch was stress free. We didn’t have to go through numerous people to
reach the end result. No answering machines, computers to talk to, etc.” - Texarkana member
Likelihood of Future Loans
“When you’re taken care of, why go anywhere else?” - Paris member
“Before FCS all of our loans were with a bank. There is no comparison between the
two. I see no reason to return to the bank. I’m 100% satisfied with FCS.” - Glenwood
member
Achieving the FCS Mission
“If I have to go to another lender, I’ll quit borrowing money.
After “wallowing” around with a bank and not making any gains, I finally began making progress when I switched to Farm Credit.” -
Harrison
member
“Three years ago we built four new poultry houses. This year we
are adding two more, as well as 65 cows and have purchased new hay equipment. Thanks FCS!” - Magnolia member
“FCS is willing to provide what I need when I need it. They
provide financial services, advice and assistance when needed to
improve my success.” - Nashville member
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